At ShopCouch, we strive to ensure our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your fabric, our exchange policy is here to help.
*Eligibility for Exchange:*
1. *Time Frame*: Exchanges must be initiated within 3 days of receiving your order.
2. *Condition*: Fabric must be uncut, unwashed, and in its original, resalable condition. We cannot accept fabric that has been altered in any way.
3. *Proof of Purchase*: A receipt or proof of purchase is required for all exchanges.
4. *Custom Orders*: Unfortunately, we cannot accept exchanges on custom orders or special cut fabrics unless there is a defect.
5. *Sale Items*: Fabrics purchased on sale or clearance may not be eligible for exchange. Please refer to the specific sale terms for details.
6. *Defective Fabric*: If the fabric is defective, please contact us within 3 days of receiving your order. We will arrange for an exchange or refund at no additional cost.
*Exchange Process:*
Contact our customer service team at [customer service email/phone number] to initiate an exchange. Please include your order number and details about the fabric you wish to exchange. Once approved, send the fabric back to us using the provided return label.
*Contact Us:*
For any questions or concerns regarding our exchange policy, please reach out to our customer service team at [customer service email/phone number]. We are here to assist you and ensure you have the best shopping experience possible.
Thank you for shopping at ShopCouch
